Voice Support Engineer

Job Description

Description

NTS is a Service Provider (with headquarter in Austria, Europe) for the areas Network Infrastructure & Security, Communication & Collaboration and Data Center & Virtualization. We provide intelligent technology solutions and optimize business processes. As a specialist for information technology NTS implements the requested specifications in a speedy, flexible and uncomplicated manner. The service spectrum reaches from Consulting, Integration, and Support Services to Managed and Cloud Services. To strengthen our support team we are looking at our location in Birtinya (Queensland) for a

 

Voice Support Engineer
 

Responsibilities

  • Work as a Cisco Voice Engineer supporting customers through phone, email, and case management system to resolve issues quickly and efficiently 
  • Monitoring of customer systems 
  • Implementation of changes and configurations 
  • Escalation of complex problems to a senior engineer

Experience and skills

  • Experience in an IT support role
  • Cisco CCNA Collaboration certificate or comparable knowledge 
  • Problem solving and troubleshooting skills
  • Business communication skills
  • Ability to work autonomously and as a team player

Benefits

  • A technical expert career in a company with international orientation
  • Exciting projects in a highly professional team
  • An innovative and excellent working atmosphere with short communication lines
  • Independent working and much scope for self-initiative in a dynamic and people-oriented company with an appreciative and familiar collaboration
  • Excellent internal and external training opportunities
  • Work from home is possible

We are looking for personalities, who are dedicated and communicative; bring with them a well-founded know-how in the relevant areas, obtained either by university studies or by specific professional experience. You are enthusiastic about the development of the latest technologies and approach your tasks actively and solution-orientated. Accepting responsibility is a matter of fact for you. And if you are also a team player and like to be in direct contact with customers, you are just the right person for us.
Please send your CV to jobs@nts.eu.
For more information about our company please visit www.nts.eu/en/about-us/

 
 
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