Job Title Customer Engineer
Category Engineers, All Other
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is cantered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Are you looking to join ahigh performingteam where you help customers use the latestMicrosoft 365 features,where you receive cutting edge training ondeep engineering topicsand where you are empowered to make a difference? Can you learn to drive the highest technical quality and put the customer at the centre of everything you do? Do you want to use thelatest versions of our productsto collaborate anywhere and in the most efficient way? If so, theM365 Customer Engineer position is for you! We need enthusiastic people to providetechnical leadership to our customers. We need you to assist them on their transformation journey and ensure their modern work solutions are optimized and healthy.
Customer Engineers (CEs)are deep technical advisors who guide Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area, in this case,M365 and M365 Products. CEs provide technical guidance including risk assessments and tuning to operate and optimize a customer’s cloud or on-premises environment. Customer Engineer services can be delivered either remotely or on-premises.
We are open to both full-time and part-time applications for these opportunities. Wondering if this role is for you? Go ahead and apply and we will answer your questions during the application process!
The primary focus and responsibility for this role will be to Microsoft customers in their adoption and governance of cloud services, with emphasis in the following areas:
Governance of M365 platform capabilities with a focus on modern work applications, in particular Exchange, SharePoint and Teams.
Delivery of workshops and proactive engagements with the goal of upskilling customer teams on M365 capabilities and removing blockers to successful implementation.
Helping organisations to meet their compliance requirements, including alignment between M365 configuration and industry or Government standards.
Considering security aspects to configuration at all times and helping customer to implement services which are fit to the customers and well balanced in terms of security vs usability.
The ideal candidate will be totally customer obsessed around delivering an outstanding service, able to devise and implement action plans and communicate clearly with both internal and external stakeholders.
More about the Customer Egineer role:
The CE position is an evolution of the Premier Field Engineer (PFE) role and is regarded as one of the more technical customer facing Microsoft roles with a focus on technical excellence in the CE’s chosen field.
CE’s are key SME’s in their field and are often working with new and preview capabilities that are not yet broadly used and are sometimes not yet documented. This means that CE’s need to be proactive in terms of their education, track roadmaps and community announcements and learn how to use new features to address customer challenges.
The role is largely customer facing and involves working closely with customers to either educate them on your area of expertise or help them solve their challenges, blockers, configuration issues and the odd critical incident.
CE’s work closely with customer account teams to offer strategic advice and plan service delivery, working to strengthen targeted customer relationships.
The CE role works with existing Microsoft resources but also has the opportunity to create deliverables to address common customer needs & support mobile-first, cloud-first strategy, which they can then share with other CE’s to contribute to the success of the team.
We are keen to engage with talented individuals who can demonstrate expertise in a specific solution or several M365 products and lead our customers on their M365 adoption and consumption. We are looking for candidates who are experienced in and keen to learn more about learning the following areas:
Microsoft 365 Compliance Center
Microsoft 365 Security Center
Exchange Online Administration
Microsoft Teams Administration
SharePoint Online Administration
Azure Active Directory
Industry and Government requirements (including PSPF)
The ideal candidate would have pursued the following certifications:
Exam MS- 500 : Microsoft 365 Certified Security Administrator Associate
Certification in a modern work area (Exchange, SharePoint, Teams)
Other skills for this position should include:
An analytical approach to problem solving.
Excellent interpersonal and presentation skills, both verbal and written
Ability to deliver presentations, discuss the products features at a solutions level.
The ability to manage customer escalations and work under pressure.
The ability to perform self-directed learning in a rapidly changing environment.
Capabilities to operate in a flexible team environment with minimal supervision.
Hold, or be eligible to hold and maintain an Australian Government Security Clearance
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.