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Fraud Intelligence Team Manager

RACQ

  • Full Time

  • Brisbane, Queensland

  • Published : 2023-01-10
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Job Description

  • Job Title Fraud Intelligence Team Manager

Description

Fraud Intelligence Team Manager

Description

About the role

We have an exciting, newly created role within our Counter Fraud Intelligence Hub for a Fraud Intelligence Team Manager, to join our team in Brisbane, here at RACQ. As a Fraud Intelligence Team Manager, you will be responsible for leading and managing the fraud intelligence function within the organisation. You will be responsible for developing and implementing strategies to identify, prevent, and mitigate fraud across all lines of business. You will work closely with cross-functional teams, including underwriting, claims, and data analytics, to identify trends and patterns in fraudulent activity. You will also be responsible for training and educating team members on fraud detection and fraud prevention best practices.

Why work in insurance fraud?

The opportunity to make a positive impact: Insurance fraud not only affects the bottom line of insurance companies, but it also drives up premiums for honest policyholders. As a fraud investigator or intelligence manager, you can play a crucial role in preventing fraudulent activity and protecting both the insurance company and its policyholders.
The chance to work with a diverse group of people: Insurance fraud investigations often involve working with a variety of individuals, including policyholders, claims adjusters, underwriters, and law enforcement agencies. This can provide a diverse and interesting work environment.
Professional growth and advancement opportunities: The field of insurance fraud is constantly evolving, and there are always new techniques and technologies being developed to detect and prevent fraudulent activity. Working in insurance fraud can provide opportunities to learn and grow professionally, as well as to take on new challenges and responsibilities.

About you

As an applicant for this role, it is integral that you can demonstrate a high level of communication, specific to team management, always fostering cohesive collaboration and enforcing an inclusive culture across your own team, and the wider business. As a fraud professional it is important that you have the following:

  • Strong analytical skills: As a Fraud Intelligence Team Manager, you will be expected to analyse large amounts of data to identify patterns and trends in fraudulent activity. The ability to analyse data and draw meaningful conclusions is essential to this role.
  • Problem-solving skills: Fraud prevention and detection requires the ability to think critically and solve problems. As a Fraud Intelligence Team Manager, you will be expected to be able to identify and resolve issues related to fraud.
  • Leadership abilities: As a manager, you will be responsible for leading a team of fraud analysts. You should be able to effectively delegate tasks, provide clear direction, and manage the performance of team members.
  • Communication skills: You will be required to communicate effectively with team members, as well as with other departments and external partners. This includes the ability to clearly articulate complex concepts and ideas, as well as to listen actively and understand the perspectives of others.
  • Industry knowledge: A strong understanding of industry-specific fraud trends and best practices is essential to this role. This includes knowledge of relevant laws and regulations, as well as an understanding of the products and services offered by RACQ Insurance.

    • Please note - applications close on 23rd of January, 23.

    Why join RACQ?

    It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

    By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

    RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

    At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

    What we offer you

    Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

  • Financial benefits and discounts on a range of banking, assistance and insurance products
  • Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
  • A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
  • Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
  • Invest in your development with in-house development programs and online courses.

    • You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

    Ready to apply? You’ve got this.

    If you have a passion for fighting fraud and are looking to make a difference at a leading insurance company, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.

    Please Note ; to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete interviews, assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.

    Questions? Please contact careers@racq.com.au or visit

    RACQ is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.

    Work Locations 

    Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113

    Description

    About the role

    We have an exciting, newly created role within our Counter Fraud Intelligence Hub for a Fraud Intelligence Team Manager, to join our team in Brisbane, here at RACQ. As a Fraud Intelligence Team Manager, you will be responsible for leading and managing the fraud intelligence function within the organisation. You will be responsible for developing and implementing strategies to identify, prevent, and mitigate fraud across all lines of business. You will work closely with cross-functional teams, including underwriting, claims, and data analytics, to identify trends and patterns in fraudulent activity. You will also be responsible for training and educating team members on fraud detection and fraud prevention best practices.

    Why work in insurance fraud?

    The opportunity to make a positive impact: Insurance fraud not only affects the bottom line of insurance companies, but it also drives up premiums for honest policyholders. As a fraud investigator or intelligence manager, you can play a crucial role in preventing fraudulent activity and protecting both the insurance company and its policyholders.
    The chance to work with a diverse group of people: Insurance fraud investigations often involve working with a variety of individuals, including policyholders, claims adjusters, underwriters, and law enforcement agencies. This can provide a diverse and interesting work environment.
    Professional growth and advancement opportunities: The field of insurance fraud is constantly evolving, and there are always new techniques and technologies being developed to detect and prevent fraudulent activity. Working in insurance fraud can provide opportunities to learn and grow professionally, as well as to take on new challenges and responsibilities.

    About you

    As an applicant for this role, it is integral that you can demonstrate a high level of communication, specific to team management, always fostering cohesive collaboration and enforcing an inclusive culture across your own team, and the wider business. As a fraud professional it is important that you have the following:

  • Strong analytical skills: As a Fraud Intelligence Team Manager, you will be expected to analyse large amounts of data to identify patterns and trends in fraudulent activity. The ability to analyse data and draw meaningful conclusions is essential to this role.
  • Problem-solving skills: Fraud prevention and detection requires the ability to think critically and solve problems. As a Fraud Intelligence Team Manager, you will be expected to be able to identify and resolve issues related to fraud.
  • Leadership abilities: As a manager, you will be responsible for leading a team of fraud analysts. You should be able to effectively delegate tasks, provide clear direction, and manage the performance of team members.
  • Communication skills: You will be required to communicate effectively with team members, as well as with other departments and external partners. This includes the ability to clearly articulate complex concepts and ideas, as well as to listen actively and understand the perspectives of others.
  • Industry knowledge: A strong understanding of industry-specific fraud trends and best practices is essential to this role. This includes knowledge of relevant laws and regulations, as well as an understanding of the products and services offered by RACQ Insurance.

    • Please note - applications close on 23rd of January, 23.

    Why join RACQ?

    It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

    By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

    RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

    At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

    What we offer you

    Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

  • Financial benefits and discounts on a range of banking, assistance and insurance products
  • Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
  • A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
  • Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
  • Invest in your development with in-house development programs and online courses.

    • You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

    Ready to apply? You’ve got this.

    If you have a passion for fighting fraud and are looking to make a difference at a leading insurance company, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.

    Please Note ; to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete interviews, assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.

    Questions? Please contact careers@racq.com.au or visit

    RACQ is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.

    Work Locations 

    Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113

       
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