NDIS Specialist Support Coordinator

Your Care Hub

  • Full Time
  • Caboolture, Queensland

  • Published : 2023-01-10
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Job Description

  • Job Title NDIS Specialist Support


Specialist Support Coordinator


Reporting to the Director, the Specialist Support Coordinator is responsible for providing comprehensive support coordination to participants with complex needs, behaviours of concern, medical needs, or other high-risk circumstances, or where the National Disability Insurance Agency has deemed it reasonable and necessary to fund the Specialist Support Coordination funded support in their plan.

The Specialist Support Coordinator works with these participants to resolve points of crisis, assists in risk management procedures, provides informed choice and decision making to the participants about a wide range of services and supports, interfaces with mainstream and community services and ensures a high quality of integration of service delivery for these participants.

The Specialist Support Coordinator may provide a referral specific service as requested by the participant’s Planner and provides a case specific specialist support coordination report which provides a comprehensive report back to the NDIS planner.

The Specialist Support Coordinator will collaborate with the participants, their families, carers and other stakeholders to develop and implement supports. The Specialist Support Coordinator will utilise their qualified expertise, knowledge and experience to guide staff and lead the delivery of innovative and person centred supports.


  • Provide Level 3 Specialist Support Coordination when required.
  • Provide Level 2 Coordination of Support.
  • Contribute to team education across all areas of Your Care Hub’s Support Service.
  • Operate with a complex case load and is a subject matter expert in Level 3 specialist support coordination.
  • Provide learning and educational opportunities quarterly in area of subject matter expertise in Level 3 specialist support coordination to Support Coordination team and the broader Your Care Hub staffing community.
  • Qualifications and outcomes are necessary for specialist support coordination provision, undertaking activities such as:
  • Understanding the Plan
  • Connecting with Supports and Services
  • Designing Support Approaches
  • Establish Supports
  • Coaching, Refining, and Reflecting with the participant
  • Targeted Support Coordination
  • Crisis: Planning, Prevention, Mitigation and Action
  • Building Capacity and Resilience
  • Addressing Complex Barriers
  • Designing Complex Service Plan
  • Reporting to the NDIA, as applicable, including on how receiving funded Specialist Support Coordination has built the participant’s capacity
  • Contributes to training and support for other Support Coordinators in subject matter area of expertise with the support of senior employees and/or management.
  • Arrangement of work:

70% billable, 15% administration, 15% mentoring and training.


  • Assist the participant at the specialist level to implement their NDIS plan by maximizing choice and control and engaging high quality service providers.
  • Contribute reporting and participate in review processes for the NDIS participants as requested or required.
  • Manage and coordinate any complex care team requirements for the participant where they have specialist support coordination
  • Maintain accurate records, relevant reporting, and communication in relation to the participant and their care team.
  • Provide information to the participant and their care team in the language or mode of their choice
  • Ensure that conflict of interest in any implementation of supports or management of the care team and participant need is clearly documented, explained, and managed with the participant, their support network, and the organization.
  • Ensure that the optimal mainstream and community supports are utilized by the participant wherever possible and ensure the participant receives value for money services when NDIS funds are spent to achieve the objectives of the participants plan.
  • Maintain confidentiality of client records and information.
  • Encourage service innovation, continuous improvement, and a best practice culture.
  • Report to the Director on any risks that may arise in program provision that may potentially impact on the organisation.
  • Participate in the development of new services as required.
  • Participate in relevant committees, reference groups, forums etc as required.


  • Successfully demonstrated experience in coordinating responsive, individualized support to participants with complex needs, behaviours of concern, medical needs, or other high-risk circumstances
  • Demonstrated experience in service delivery and design for those with complex and specialist needs including where collaboration with, and accountability to multiple services is required
  • A commitment to person centred and family centred practice and maximising the opportunities and support of participants with disabilities and their families within their local communities.
  • Experience in external representation and risk-based decision making
  • Comprehensive working knowledge of legislation, policy and service standards including NDIS, disability, mainstream and community service systems, with a commitment to working within the NDIS policy and funding framework.
  • Evidence of a commitment to ongoing learning and innovation in developing and evolving practice and service culture.
  • Demonstrated commitment to implementing Your Care Hub policies and programs under the direction of the Director, and a high level of professional integrity and accountability.
  • Exceptional experience in evidence based written documentation and verbal communication and negotiation skills.
  • Demonstrated leadership skill and capability.
  • Strong organisational skills and high levels of productivity.
  • Valuing attitudes and commitment to children and adults with disabilities and their families.
  • High standards of ethical and professional behaviour.



  • Tertiary degree in Social Work, Allied Health, or equivalent discipline with relevant field experience as per the NDIA quality and safeguarding framework requirement.
  • Preparedness to work outside normal working hours when required
  • Provide a current Working with Children Card for an employee
  • A current driver’s license
  • Provide a Safety Screening Declaration
  • Computer literacy in Word, Excel, client databases and the Internet
  • The successful applicant will undergo a police record check and be assessed by the Disability Worker Exclusion Scheme
  • Applicants will be required to supply an international police check if they have lived outside Australia for more than 12 months in the last 10 years from the country where they resided.
  • A pre-employment requirement is to undertake the NDIS Quality and Safeguards Commission online Worker Orientation training module called ‘Quality, Safety and You’ prior to attending induction. If this is not completed, the offer of employment will be retracted.


  • Part Time
  • Location: Caboolture
  • As per the Social, Community, Home Care and Disability Services Industry Award 2010, Social and Community Services Employee Level 5.
  • A 3-month probationary period applies.
  • For Your Care Hub to fulfil funding and duty of care obligations, the position includes ongoing requirements that must be met by the employee by designated dates. These requirements include mandatory training, updating police and Working with Children Checks and providing a copy of your driver’s licence. Failure to meet these requirements will result in disciplinary action.


A relevant community services qualification. Qualifications in Social Work, Disability Studies, Education, Nursing and Welfare or equivalent relevant qualification is necessary.

Job Types: Part-time, Permanent
Part-time hours: 15-20 per week

Salary: From $44.92 per hour


  • Professional development assistance
  • Salary packaging
  • Work from home


  • Flexible hours

Application Question(s):

  • What are your specialist areas of expertise?


  • Bachelor Degree (Required)


  • Support Coordination/Case Management: 2 years (Required)


  • Working with Children Check (Preferred)

Work Authorisation:

  • Australia (Preferred)


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