Job Title Network Data Engineer
Category Network and Computer Systems Administrators
About us We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company, headquartered out of Bangalore, India with over 200,000 employees worldwide, servicing clients in 175+ cities across 6 continents. For more information, please visit www.wipro.com With over 2,000 employees in Australia, we are committed to increasing localization. We serve over 75 customers across diverse industry segments, with at least a third listed in the 100 ASX. We started our journey in Australia over 15 years ago and this has been a pioneer of new age, disruptive and transformative innovations. We believe in the power of diversity in the workforce, and we encourage applications from people of all diverse backgrounds, with focus including, but not limited to Aboriginal & Torres Strait Islanders, Women in Technology, Sex/Gender diversity, disability, racial & cultural diversity, sexual orientation + others. The role As a Senior Engineer, you are responsible for all project areas in Engineering & Global Infrastructure Services. You are expected to have good practical understanding of technology, its application and be involved in implementation, integrated testing, debugging and documentation. You are also expected to be a Technical SME, and handle Project Effort Estimation Related Activities, process compliance as well as manage other areas of each project. To be successful in this role you will bring: High level of understanding in Engineer Network Services Voice.Provide monitoring and support services for Voice Networks.Be responsible for Managed services for high calibre client project.Consistently deliver by partnering closely with business and project leaders to understand the business vision and strategy, and translate that into a engineering vision and strategyDeliver the best-in-class project experience to our customers’, through close collaboration with our engineering leads, engineers and infrastructure teamsUnderstand user data and behaviours and define new features that will meet the needs of our clients, consumers and the Wipro business To help us level up, you'll ideally have:5+ years experience in understanding and working on Voice , Video LAN & WAN Networks.Expert level of troubleshooting and understanding on Cisco Call Manager, Cisco Unity Connection, Cisco Unified Presence Server and other VoIP infrastructure.Strong knowledge of Cisco CUBE or any other SBC.Able to perform Voice Infrastructure design, implementation diagnosis and troubleshooting till resolution.Trouble shooting and understanding on Cisco Call Manager and VoIP infrastructure in terms of integration with Video infrastructure.Basic knowledge and hands-on experience on Cisco Video elements including Cisco MSE 8000, Cisco Telepresence Management Suite, Cisco ISDN Gateway, Cisco VCS C- & E, Cisco Telepresence, Cisco CODECs, Tandberg Video conference units, Audio/Video devices and first and second level of diagnostics on issues.Ensure the design, provisioning, upgrading, capacity planning and performance tuning/testing of network.Produce network diagram, technical documentation, test plans, reports and records regarding infrastructure solutions.Maintain and ensure current SLA & KPIs requirements for support.Excellent verbal and written communication skills.Experience of working with global clients and worked in at least one Transition/Managed services project. If you only meet some of the requirements for this role, that's okay…We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you. Bonus points if you have experience with:Ability to identify and worked on core Voice components.Basic knowledge of MS Teams.Understanding theoretical concepts in SIP Trunk, H.323 Trunk & H.246 Trunks.Understanding of Ticketing Tool like ,Service Now, BMC Remedy.Experience creating new tickets, modify/update tickets, and assign tickets to various queues.Experience performing IP Address management.Experience with 2nd and 3rd level network support on incidents and contribute to provide RCA. The Spirit of Wipro The Spirit of Wipro is the core of Wipro. These are our Values! It’s about who we are. It’s our character. It is reflected consistently in all our behavior. The Spirit is deeply rooted in the unchanging essence of Wipro. But it also embraces what we must aspire to be. It is the indivisible synthesis of the four values. The Spirit is a beacon. It is what gives us direction and a clear sense of purpose. It energizes us and is the touchstone for all that we do: Be passionate about clients’ successBe global and responsibleTreat each person with respectUnyielding integrity in everything we do With our business almost doing a complete 180 degree shift in the last 18 months, changing our model, our ethos and the way we truly partner with our customers around the world, we’re looking for people who always find new boundaries to cross - a future Wiproite who will obsess over excellence and make constant improvements for our customers. We’ve look for leaders in every aspect, not just job title, so if you see a problem, take ownership of the solution. We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else. Benefits @ Wipro Flexible working cultureAn excellent remuneration packageFlexibility to put your family first at all times Ongoing training and development to help you reach your full potentialCollaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home!Fun team with high-growth hustleTeam building, fun activities and social eventsCareer Progression Join us in many countries, see full career opportunities here.