Front Office Supervisor

Job Description

Description

You should be able to tell from the pool’s pirate ship slide, children’s play area, and games room that Mantra Crown Towers is a family-friendly resort, located at the northern end of Surfers Paradise. Mums love it because it also offers a day spa and not one, but two onsite restaurants. There is also a bar and underground parking. We are currently looking for an enthusiastic and motivated Front Office Supervisor to help lead our Front Office Team. You will be a passionate hospitality professional who is driven to build their career with Accor Apartments & leases. You may have previous experience in a similar role, or you may be looking to take that next step in your career, either way, we would love to hear from you. Your role will handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift. There are a few things that would make you shine in this role, having energy and a positive attitude as well as the ability to provide a structured and consistent onboarding and training experience for Front Office team members. You will ensure the Front Office team provides prompt and efficient service whilst also maximizing occupancy levels and up-selling the property. Your energy, drive, and positive attitude will be contagious to all you work with and you will thrive on contributing to the bigger picture through your ability to multitask, work under pressure and think on your feet to quickly resolve issues & guest complaints. Last, but certainly not least, you should be a great person to work with, who is reliable, level headed and able to ensure continuous improvement through your ability to think outside the box. If you have exceptional personal presentation, the flexibility to work a 7-day roster, and are someone who goes the extra mile to provide a memorable guest experience,
 
 
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