Phone Attendant - Work from Home

Job Description


Who are we

OneContact is a communication centre that is committed to quality service at all times. Our headquarter are based in Level 5/241 Commonwealth St, Surry Hills NSW 2010 however your role will take place in the comfort of your own home! Our company is about working hard and ensuring our clients needs are met with the highest standards. Our call centre team formed in 2002 and have been providing exemplary service, professionalism and quality assurance ever since. Hosting a variety of clients now, OneContact has a vision; a big one! Our vision is to become the number one call centre in New South Wales and through the right candidates alongside our excellent, already existing team, this can surely be achieved. So if you think this opportunity is one that would suit your characteristics then apply now!

What is your role?

As a Customer Service Consultant, you will be working as part of our phone attendant super team, your aim is to collaborate with your peers and share knowledge, bring excellent phone etiquette and professionalism whilst handling clients through a range of different topics. Customer service is your number one priority. Our training is thorough and effective so don't worry if you don't have any previous experience because our current staff and training program will get you flowing on the phones in no time.

This is afull-time position. Your typical hours will be 8am till 4pm Monday to Friday on a rotating roster.

What we need from you

  • Excellent customer service, no prior experience will require training which we provide

  • Strong communication skills and confidence on the phones

  • Understanding of KPIs

  • Understanding of MS Office, Outlook and Gmail

  • Experience working in an office environment however this is not necessary

If you have no prior experience in this field, don't let this deter you from applying as we train staff daily and have extensive workshops to aid those reach the level they desire.

Your benefits

If successful you will become part of a professional group with a big vision of growth for the future. You will join an ever growing cast of characters who will become your close peers and your work family eventually.

This is a work from home opportunity so you will be able to conduct your duties within the comfort of your own home.

The hourly rate for this position is $31.20/hr plus performance commission

Annual/sick leave and superannuation included

Apply Now

So what are you waiting for? If this sounds like an opportunity fitting for someone like yourself then don't hesitate as we aim to start training new members soon. Applications will close by 10th October 2021 or once positions are filled so act fast!

Apply by simply emailing your resume to and await our response.

Daniel T.

Talent Acquisition

OneContact -


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