Financial Counsellor

Job Description


Financial Counsellor - Perth

knowmore legal service is currently seeking a Financial Counsellor to join our organisation within the community legal sector.  This is an opportunity for the right candidate to be part of a reputable organisation with fantastic career progression and professional development prospects.  Attractive remuneration package and access to salary packaging. Full time hours or part time hours (minimum of 4 days per week) and based in Perth. 

About knowmore

knowmore is a nation-wide independent community legal centre providing free legal information, advice, representation and referrals, education and systemic advocacy for victims and survivors of child abuse.

knowmore uses a multidisciplinary model bringing together lawyers, intake officers, social workers and counsellors, Aboriginal and Torres Strait Islander engagement advisors and financial counsellors to provide trauma-informed, client-centred and culturally safe legal assistance to clients. Services are provided through a national phone line and face-to-face services in key locations, supported by a comprehensive program of outreach and community engagement across Australia. knowmore currently has offices in Sydney, Melbourne, Brisbane, Adelaide and Perth.

About the Role

The Financial Counsellor role delivers counselling support to clients who have applied (or are considering applying) for a National Redress Scheme (NRS) payment.  The key aim of the Financial Counselling team is to deliver high quality information, advice and advocacy to clients to support them to manage a lump sum to their best advantage. The support provided may include (but is not limited to) assistance with debts and hardship issues, discussions on how an NRS payment may affect the client’s financial situation, discussion around the protection and management of a lump sum payment.  The Financial Counselling team will also be involved in providing information and training to other organisations that support people applying for NRS payments. Working collaboratively as members of a national team and within its multi-disciplinary model, working alongside other teams to provide high quality services to clients in a culturally safe and appropriate manner within a trauma informed and multi-disciplinary framework.

Qualifications and Experience

  • Must hold Diploma of Financial Counselling or Diploma of Community Services (Financial Counselling) qualification. (Essential) 
  • Must be eligible for membership of Financial Counselling state peak body.

Selection Criteria Qualifications

  • Excellent record in providing quality financial counselling to vulnerable clients and an understanding of the effects of trauma for individuals and families.
  • Knowledge of relevant State and Federal credit, debt and social security legislation.
  • Understanding of the issues affecting Aboriginal and Torres Strait Islander peoples and experience in providing culturally safe services to Aboriginal and Torres Strait Islander people.
  • Demonstrated ability to work flexibly, collaboratively and effectively as part of a multi-disciplinary team, as well as with external stakeholders.
  • High level written (case notes, letter writing) and verbal skills with strong interpersonal communication abilities.

Other Requirements

  • A satisfactorily National Police Records Check and a Working with Children Check.
  • The ability and willingness to travel and having a current driver’s licence are highly regarded.

Location & Hours

  • The role is based in Perth
  • Full-time hours or part time (minimum of 4 days per week) 
  • Ongoing contract – subject to the funding of the knowmore service.


A competitive salary commensurate with the not for profit sector is offered together with the availability of salary packaging to achieve a tax effective total salary package.  In addition to being a flexible workplace, knowmore offers 10.5% superannuation (0.5% above the SGC), a 37.5 hour working week and 4 weeks annual leave, including annual leave loading.

Employees have access to a training and development opportunities as well as our Employee Assistance Program.

Additionally, knowmore offers the ability to partially work from home to facilitate a balanced work life.

Meet Aunty Glendra

Aunty Glendra Stubbs is a Wiradjuri woman and an Aboriginal Engagement Advisor at knowmore. She has been supporting Aboriginal and Torres Strait Islander clients since knowmore began in 2013. In this video, Aunty Glendra shares her story about working at knowmore and supporting her clients on their journey. Video Link:

How to apply

Further Information about knowmore is available at

For more information and to discuss your specific queries, please contact Linda Burnett, Financial Counsellor Manager, on 03 8663 7400.

If this sounds like an opportunity you would be interested, please click ‘apply now’.

Your application must include:

  • A cover letter outlining why you are applying for this position and your responses to the key selection criteria.
  • A resume with your skills, experience and qualifications

Applications that do not include the above will not be considered.

Application closing date: 30 November 2021 at 5pm but the Interviews may be conducted as applications are received.

Due to the volume of anticipated applications, only successful applicants will be contacted. Interviews will be conducted as applications are received.

At knowmore we acknowledge the value diversity brings. We welcome applications from workers of all ages, culturally and linguistically diverse backgrounds and Aboriginal and Torres Strait Islander People

Agencies please note: This recruitment assignment is being managed directly by knowmore. We do not require extra assistance at this time


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